What to Expect after Placing Your Order
Kick-Off Meeting: In most cases, we schedule a virtual kick-off meeting to transition the project from Sales to Implementation.
Implementation Team: You will be assigned an implementation specialist and a backup implementation specialist.
Deployment Ticket: A deployment ticket gets created where everything is logged like a support ticket. The ticket will be updated with any activity.
Internal Project: The Savance team creates an internal project with tasks and subtasks to delegate everything that needs to be accomplished.
Custom Design: If the order contains custom design (most Savance orders do), a Graphic Designer will work with you directly.
End-User Training: Once all parts of the project have been completed, we will provide end-user training, as well as supply the recording for future reference.
Transition to Support: Following completed implementation and training, the deployment ticket will be closed. At this point, you will be transitioned to the Support team for any future assistance.